For prepaid: The Mobile internet bundle subscription will be automatically renewed every 30 days for the 1 month validity bundles. Email: benefit from Mobile Internet service, you need to check the settings the first time you subscribe, CLICK HERE.If you lose your Alfa line while abroad, you are advised to notify us immediately through any of the below channels: SIM Replacement fee = $1.67 excluding VAT.Several questions will be asked to confirm your ownership. Add Civil Records (Not older than 6 months) accepted only at Alfa Stores and POPs.If you hold an Alfa Prepaid line, you have to come in person to retrieve a new SIM card. In case of an Alfa Business line, the delegation must be stamped with the official company logo.

The authorized person should hold his/her valid Identity Card along with an express delegation signed by you.

Moreover, you can authorize someone on your behalf to replace the lost or stolen SIM card.

Civil Records (Not older than 6 months) accepted only at Alfa Stores and POPs.

If you have an Alfa Postpaid or Business line, you have to come in person to receive a new one.

Letter of Guarantee or deposit for an amount of $300/line.

SMS roaming is activated by default on all postpaid users’ lines. Be sure that we have an agreement with the country you are visiting. Make sure that we have an agreement with the country you are visiting. N.B: The deposit and the letter of guarantee are mandatory even if you have an active direct debit for the last 6 months with no bill incidents. To Subscribe you must submit a deposit of $300 or a letter of guarantee. Subscription to the Roaming service is free of charge. The international Letter of Guarantee subscription is free of charge and is activated within 24 hours.

To activate the Unlimited International Access, you must submit a bank guarantee or a deposit of $50, along with a direct debit from the bank as a method of payment. This service allows you to make international calls for an unlimited amount (80% of your deposit). After 3 months, the $16.67 limit can be changed to $26.67. The Limited International Access enables subscribers to make international calls.

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